Ambassadors:
A certified SEA that has completed SEA training and served at The Woodlands for a year qualifies to become an Ambassador. The Ambassador encourages and coaches new Service Excellence Advisors and assists in special projects. An Ambassador is a positive role model and mentors to new employees. Ambassadors can assist in presenting workshops, and coach the DO-IT (Daily Ongoing Implementation Tactics) Teams. The DO-IT teams handle monthly service improvement projects – an innovative way to bolster excellence in how we serve our patients, residents, and community.
Service Excellence Advisors (SEAs):
- A demonstrated commitment to customer satisfaction
- A role model in customer service
- Positive attitude
- Excellence in communication
- Common sense
- Desire to learn and advance
- Oriented to assertive action
- Potential for growth in leadership